Here’s a practical, step-by-step guide to hiring a virtual assistant (VA) in the U.S., plus the legal, tax, security, and management items you must handle.
Quick summary (one-sentence): Decide whether you need an independent contractor or employee, write a clear job/skill brief, source candidates, screen + test, sign a contract (NDA/IP + payment terms), collect tax forms, onboard securely, and measure results.
- Decide contractor vs. employee (do this first)
- If you control how, when, and where work is done (schedule, methods, tools), that points toward an employee; if the VA runs their own business, sets hours, uses their own tools and has opportunity for profit/loss, that points toward an independent contractor. Misclassification carries legal and tax risk—get this right or ask a tax/HR advisor. (irs.gov)
- Define the role precisely
- Create a short job spec: title, primary tasks (e.g., email/calendar, bookkeeping, customer support, social media, project coordination), required tools (e.g., QuickBooks, Shopify, Calendly), expected hours (per week), timezone overlap required, pay (range), trial period, and KPIs/metrics (turnaround time, response SLAs, quality checks). Use template job descriptions from Indeed/Upwork as a starting point. (indeed.com)
- Where to find candidates
- Marketplaces and job boards: Upwork, Fiverr, Freelancer, Indeed, LinkedIn, FlexJobs.
- Specialist firms/agencies: Belay, Equivity, Time Etc (good if you want vetted U.S.-based assistants).
- Community: FB groups, VA-specific communities, referrals.
(Compare rates, vetting, and replacement guarantees when choosing a source.) (upwork.com)
- Typical pay / budget expectations
- Rates vary by skill and location: basic admin VAs often ~$10–$25/hr on marketplaces; U.S.-based and specialized VAs (bookkeeping, social, executive support) commonly range higher (often $20–$60+/hr). Use your job’s complexity and the VA’s experience to choose a band. (upwork.com)
- Screening and interviewing (recommended process)
- Step 1: Resume/profile review (tools, experience, client reviews).
- Step 2: Short phone/video screening (communication, reliability, timezone).
- Step 3: Skills test / paid trial (1–5 small real tasks or a 1–2 week paid trial). This reveals speed, quality, and work style.
- Step 4: Reference checks (past clients/employers). Use the FTC/EEOC guidance if you plan background/consumer-report checks. (consumer.ftc.gov)
- Paperwork & taxes (must-do items for U.S. engagements)
- For independent contractors: collect a completed IRS Form W‑9 before paying (keeps their TIN on file). If you pay the contractor $600+ in a year you’ll generally file Form 1099‑NEC to report nonemployee compensation. Keep records and consult your tax advisor for state filings. If you hire as an employee, you’ll need Form I-9, W‑4, payroll withholding, unemployment and workers’ compensation as required. (irs.gov)
- Note: DOL/IRS guidance changed recently to restore the multifactor, case-law based classification test—if classification is uncertain, get professional advice. (dol.gov)
- Contract & confidentiality
- Use a written contract or engagement letter. Key clauses:
- Scope of work, deliverables, payment terms (rate, schedule), trial period, and termination.
- Independent contractor language (if applicable).
- Confidentiality / NDA and IP assignment (clarify that deliverables and work product are assigned to you).
- Data security expectations and permitted subcontracting.
- Governing law and dispute resolution.
- Many template NDAs and contractor agreements are available (LegalZoom, template services); for high-risk IP or client-data roles, have counsel review. (legalzoom.com)
- Payments & bookkeeping
- Common payment methods: direct deposit / ACH, payroll/contractor services (Gusto, PayPal for business, Payoneer), or marketplaces’ escrow. Payroll/contractor platforms can automate W‑9 collection and 1099 filing. If you pay with credit card/platform that files 1099‑K, reporting rules differ—track method and consult an accountant. (gusto.com)
- Onboarding & tools (get them productive fast)
- Give account access with least-privilege: create separate work accounts; avoid sharing your personal passwords. Use password manager (1Password, LastPass) and MFA for all accounts. (cisa.gov)
- Tools to run the relationship:
- Communication: Slack / Microsoft Teams / Zoom.
- Project & task management: Asana, Trello, ClickUp.
- File sharing: Google Workspace or Microsoft 365 with controlled folder access.
- Time tracking (if billing hourly): Toggl, Time Doctor, Hubstaff (agree on rules).
- Provide SOPs (written steps), templates, sample outputs, and a short onboarding checklist (contacts, access, expectations, reporting cadence).
- Security & privacy (must-haves for remote VAs)
- Require: strong passwords + MFA, business‑only accounts where possible, up-to-date OS/antivirus, and secure Wi‑Fi. Limit access to only what they need (principle of least privilege). Back up important data and enforce a process for incident reporting. For guidance see NIST and CISA telework/security resources. (nist.gov)
- Managing performance & communication
- Set clear KPIs from day 1 (task completion time, response time, accuracy).
- Weekly check-ins at the start; then move to biweekly or monthly—use shared task boards and a simple scorecard.
- Use a 30–60–90 day trial: run the VA on a paid short trial first, then extend. If work becomes full-time or you direct work tightly, re-evaluate classification.
- Background checks & legal compliance
- If you’ll run consumer/background reports, follow the FCRA: get written consent, provide the required notices, and follow adverse-action procedures. Also follow EEOC guidance to avoid discrimination in screening. (ftc.gov)
- Practical timeline (example)
- Day 0–3: write job description, decide contractor vs employee, choose platforms.
- Day 4–10: source candidates and screen.
- Day 11–17: interviews + small paid trial.
- Day 18–21: collect W‑9 + sign contract/NDA and onboard.
- Week 4–12: 30–90 day trial with KPIs.
- When to use an agency vs hiring directly
- Agency/VA companies: faster vetting, replacement guarantees, payroll handled (good for less administrative work on your side). Independent hires: lower cost and more control but you handle vetting, tax forms, and replacement.
- Final reminders / resources
- Key authoritative resources to consult directly:
- IRS on worker classification and 1099 rules. (irs.gov)
- DOL guidance on classification (newer FLSA final rule).