Below are practical guidelines, rating criteria, and ready-to-use review templates you can use when writing user reviews for enterprise software (for marketplaces like G2, Capterra, TrustRadius, or internal procurement records).

What to include (quick checklist)

• Role & context: your job title, team size, industry, and how long you’ve used the product.
• Use case(s): what primary problem(s) you use the software to solve.
• Deployment & onboarding: ease of setup, time to value, training experience.
• Core functionality: what works well and what doesn’t for your main workflows.
• Performance & reliability: speed, uptime, bugs/crashes you encountered.
• Integrations & APIs: ease of integration with your stack (ERP, SSO, BI, etc.).
• Security & compliance: SSO/MFA, encryption, audits, compliance certifications relevant to enterprise (e.g., SOC2, ISO).
• Support & documentation: responsiveness, SLAs, quality of docs and knowledge base.
• Pricing & licensing: transparency, flexibility, total cost of ownership.
• ROI & business impact: measurable outcomes (time saved, error reduction, revenue impact).
• Recommendation & rating: who it’s best for and whether you’d recommend it.

How to structure (short review, ~50–120 words) 1–2 sentences on your role & use case. 2–4 sentences on what you liked/what didn’t work. 1 sentence summary/recommendation and a star rating.

How to structure (detailed review, ~250–500 words)

1. Intro: role, company size, industry, duration of use.
2. Use case and why you chose the product.
3. Setup/onboarding and initial impressions.
4. Day-to-day experience: features, reliability, integrations.
5. Support, security, and pricing.
6. Concrete results/ROI and a recommendation.

Sample short positive review Role/context: IT Manager at a 1,200-employee logistics company; using product for 18 months. Review: We use Product X for centralized identity and access management across 40 applications. Setup took about three weeks with vendor professional services; SSO and automated provisioning reduced account-creation time by ~70%. The UI is intuitive and the API made integrations straightforward. Support responds within SLA and provided useful runbooks. Pricing felt fair given the admin time saved. Highly recommended for mid-to-large enterprises needing robust, scalable access controls. 5/5

Sample short negative review Role/context: Head of Procurement at a 300-employee SaaS company; trial for 2 months. Review: Product Y has promising features but the onboarding was slow — professional services added >6 weeks and documentation was inconsistent. Several key integrations (our HRIS and billing system) required custom work with limited vendor support. Performance slowed on large datasets. Could be great for smaller teams, but not mature enough for complex enterprise environments. 2/5

Sample balanced long review Role/context: Senior Data Engineer at a 5,000-person retail chain; using for 9 months to orchestrate ETL and reporting pipelines. Why we chose it: We needed a managed orchestration platform with good observability and enterprise-grade security. Onboarding & deployment: Initial POC went smoothly; full rollout took three months. The vendor provided dedicated onboarding engineers which helped, but our custom connectors required additional engineering time. Core strengths: Excellent scheduler and lineage visualization, granular RBAC, and a helpful CLI for automation. The alerting and retry logic prevented several production incidents. Pain points: The UI can be slow when browsing very large DAGs. Pricing escalates quickly as job volume scales; we had to renegotiate to keep costs predictable. Some native connectors (e.g., to our legacy ERP) are limited and required a custom adapter. Support & docs: Support is knowledgeable and responsive, but community-contributed recipes are sparse compared to larger ecosystems. Business impact: Reduced pipeline failures by ~40% and shortened incident MTTR from hours to under 30 minutes. Overall ROI achieved within nine months. Recommendation: Strong choice for large teams focused on reliability and observability, but budget for custom integration work and expect some UI performance tradeoffs. 4/5

Practical tips for credible, helpful reviews

• Be specific (numbers, time savings, counts) — readers and procurement teams value measurable results.
• Mention the environment and scale (users, number of systems integrated).
• Call out versions or release dates if relevant (e.g., “as of v3.2 in June 2024”).
• If describing problems, note whether vendor fixes were provided or if workarounds exist.
• Avoid broad claims without evidence (e.g., “best” or “worst” without context).
• If privacy or legal rules prevent sharing company name or metrics, use anonymized but specific descriptors (e.g., “global retailer, ~10k employees”).

One-line templates you can paste and edit

• Positive: “As [role] at [company size/industry], we’ve used [product] for [duration] to [use case]. Setup took [time]; integrations with [systems] were [easy/hard]. Major wins: [X, Y]. Drawbacks: [A]. Recommend for [company type].”
• Negative: “Tried [product] for [use case]. Onboarding took [time]; missing/incomplete features include [list]. Support was [fast/slow]. Not ready for [scale/complexity].”
• Executive summary for procurement: “Fit: [good/partial/poor]. Strengths: [list]. Risks: [list]. Expected TCO drivers: [licensing, integrations, professional services]. Recommendation: [pilot/poC/skip/proceed].”

If you want, I can:

• Draft a review for a specific enterprise product if you give role, company size, product name, and key facts (or I can anonymize).
• Produce a 1–3 sentence summary suitable for a G2 or Capterra headline.

Which would you like?