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top features to look for in a Sri Lankan banking app

Prompt

Last updated 7th September 2025

Domain count
combank.lk
297
peoplesbank.lk
254
boc.lk
244
Citations count
16
0
12
4
Brands Discovered
10
3
4
3

Original answer

Here are the top features to look for in a Sri Lankan banking app, grouped by priority and with what to check for each:

Must-have features

  • Strong security and authentication — biometrics (fingerprint/face), two‑factor authentication (OTP/app‑based), device binding, TLS encryption. Check whether the app supports biometric login and lets you revoke devices/sessions.
  • Interbank payments and local network support — real‑time or fast transfers and ability to pay/receive through the national switch (LankaPay/other local rails). Verify it can send/receive SLIPS/real‑time transfers and pay billers you use.
  • Multilingual UI — Sinhala, Tamil and English. Confirm language selection is available and that translations are complete (not half‑translated).
  • Card controls — instant freeze/unfreeze, set/remove limits, enable/disable international/online usage and create virtual/temporary cards. Useful for fraud prevention.
  • Bill payments & merchant payments — pay electricity/water/telecoms, buy mobile top‑ups, and support for QR/payments accepted widely in Sri Lanka. Look for a comprehensive biller list and QR pay (scan/pay) support.
  • Account overview & statements — easy balance/transaction view, downloadable e‑statements (PDF), search and categorization. Check date ranges and export options.

Very useful (Nice-to-have)

  • Real‑time notifications and alerts — instant SMS/push for transactions, low balance, large debits, and suspicious activity. Ensure push is reliable and configurable.
  • Cardless cash withdrawal / ATM locator — withdraw using codes/QR and find nearest ATMs/branches. Check coverage and fees.
  • Payments scheduling and standing orders — recurring bill payments, scheduled transfers, and transfer templates.
  • Budgeting and spending insights — category-based spending, budgets, alerts for overspend and exportable spending reports.
  • Loan & deposit management — apply for/track loans, open fixed deposits or term deposits in-app, pre-approval checks.
  • In-app customer support — chat/call support, secure message inbox, ticket tracking and response times.

Advanced / competitive features

  • Remittances & forex tools — initiate/integrate outward remittances, view live FX rates and currency conversion tools if you send/receive foreign currency.
  • Virtual / disposable cards and tokenization — for safer online shopping and subscription management.
  • Integration with government and employer services — tax payments, EPF/ETF visibility or payroll integration where available.
  • API / third‑party integrations — ability to connect with accounting tools, wallets or aggregator apps.
  • Offline/low‑data mode & small app size — useful where network/data is limited; works reliably on older Android devices.

Security & compliance checklist (what to verify)

  • App permissions are sensible (no unnecessary contacts/location access).
  • App‑store reviews and update frequency — frequent updates indicate active maintenance.
  • Bank’s disclosures about encryption, data privacy policy and compliance with Central Bank of Sri Lanka rules.
  • Option to remotely log out and change/reset credentials; clear fraud reporting flow.

Usability & accessibility checklist

  • Simple onboarding and KYC flows (document upload, in‑app camera capture).
  • Fast performance on common devices and low data consumption.
  • Clear fee schedule inside the app (transfer fees, biller fees, ATM charges).
  • Accessibility features (readable fonts, contrast, screen‑reader compatibility).

How to evaluate quickly

  • Read recent app store reviews and note common complaints (stability/security).
  • Try core actions: check balance, send an interbank transfer, pay a bill, enable biometric login, and freeze a card.
  • Confirm customer support responsiveness by sending a question via in‑app chat or secure message.

If you want, I can narrow this to a checklist tailored to personal needs (frequent remits, business account, low‑data phones, etc.) or draft an evaluation template you can use while testing specific Sri Lankan banks’ apps.

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Rank
Brand
Topic
LLM
Sentiment
1
🥇

Bank of Ceylon

32%
0%
95%
0%
Neutral
2
🥈

Seylan Bank

30%
0%
90%
0%
Neutral
3
🥉

LankaPay

28%
85%
0%
0%
Neutral
4

ComBank Digital

28%
0%
0%
85%
Neutral
5

UPay

28%
0%
85%
0%
Neutral
6

SLIPS

27%
80%
0%
0%
Neutral
7

FriMi

27%
0%
0%
80%
Neutral
8

Central Bank of Sri Lanka

25%
75%
0%
0%
Neutral
9

CEFT

25%
0%
0%
75%
Neutral
10

LANKAQR

23%
0%
0%
70%
Neutral
Domain
Title
LLM
URL
combank.lk
Gemini
bizadvisor.lk
Gemini
cogniteq.com
Gemini
nimbleappgenie.com
Gemini
google.com
Gemini
2am.tech
Gemini
finapworldwide.com
Gemini
devtalents.com
Gemini
ft.lk
Gemini
youtube.com
Gemini
echelon.lk
Gemini
dsgpay.com
Gemini
thedigitalbanker.com
Perplexity
apple.com
Perplexity
seylan.lk
Perplexity
onesafe.io
Perplexity
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