Short answer — mixed. Many customers say Sampath Bank is a reliable, well‑established bank with useful products, but a large portion report frustrating customer service and digital‑banking problems.

What customers commonly report

• Positives

  • Trust in the bank’s stability, branch network and product offerings (cards, FDs, rewards). (brandradar.org)
  • Some customers praise helpful or professional staff at particular branches or for specific services (e.g., card centre). (wanderlog.com)

• Negatives (frequent and recurring)

  • Mobile/online banking issues: users report buggy or slow Vishwa/wepay apps, synchronization/transaction failures and periodic outages. (reddit.com)
  • Customer‑service problems: long branch waits, difficulty reaching call centers, slow responses on complaints and delays in processes (e.g., card/credit‑card applications or transaction reversals). (wanderlog.com)
  • Fees and pricing complaints: customers sometimes object to charges for digital services or transfers. (reddit.com)
  • Mixed experiences across branches: service quality appears uneven — some branches/teams get praise while others generate complaints. (wanderlog.com)

How common these views are

• Review aggregations and Google/Maps reviews show a substantial number of 1– and 5–star ratings, indicating polarized experiences rather than uniformly poor or excellent service. Many of the negative comments (app problems, wait times, unresponsive support) appear repeatedly in 2023–2025 posts. (wanderlog.com)

If you want, I can:

• Pull the most recent (today’s) app store ratings, Google review summary, or sample social‑media complaints for specific dates. (Because review sentiment can change quickly, I’d fetch current sources if you want the very latest.)