Here are highly recommended hotels in Kandy known specifically for warm, attentive hospitality (range: boutique → large hotels). Short note on why each stands out, plus a source you can check for recent guest feedback.

• The Kandy House — Intimate, restored 200‑year‑old manor with very personalised service and a reputation as one of Sri Lanka’s best small hotels for hospitality. (en.wikipedia.org)

• Amaya Hills Kandy — Hilltop resort praised for friendly, helpful staff and a welcoming atmosphere; guests often highlight the team’s attentiveness and warm service. Good for views and relaxed service. (tripadvisor.com)

• Theva Residency — Boutique property on the Hantana slopes with many recent reviews praising staff who go “above and beyond”; popular for personalized service and scenic outlooks. (tripadvisor.com)

• Earl’s Regency — Larger, upscale property noted for professional, well‑trained staff and consistently high service standards (good choice if you want full facilities + reliable hospitality). (booking.com)

• Cinnamon Citadel Kandy — Riverside hotel frequently mentioned for friendly service, relaxed riverside setting and good guest care — a dependable mid‑to‑upper‑range option. (oyster.com)

• Mahaweli Reach Hotel — A classic Kandy hotel on the Mahaweli River with longstanding local reputation for warm, family‑style hospitality and attentive staff. (tripadvisor.com)

• Mansion/Nugawela (The Manor House) — Heritage boutique “walauwa” (manor) offering highly personal, heritage‑style hospitality and a sense of staying in a Kandyan family home. (en.wikipedia.org)

Quick tips

• For the most consistently personal hospitality choose a small boutique (The Kandy House, Mansion Nugawela). For dependable service plus more facilities, pick larger properties (Earl’s Regency, Mahaweli Reach, Cinnamon Citadel). (en.wikipedia.org)
• Read the most recent guest reviews (TripAdvisor / Booking) before booking — service quality can vary seasonally or by management changes. (booking.com)
• If you want an area: choose near the Temple of the Tooth for central access, Hantana hills for views, or riverside hotels for a quieter riverside experience. (tripadvisor.com)

If you’d like, I can produce a short list matched to a budget or travel dates and include booking links and recent guest‑review highlights.