Here are highly recommended hotels in Ella, Sri Lanka that consistently get praised for excellent service — grouped by style (luxury, boutique, mid-range, budget/B&B). I’ve included one-line notes on why each is praised and a source for recent guest reviews.

Luxury / Resort

• 98 Acres Resort & Spa — luxury resort on a tea estate; guests repeatedly praise the staff and personalised service (celebrations, spa, views). (Booking.com)
• Nine Skies — 5-star property with attentive staff, praised for peaceful setting and top-notch service. (TravelMyth.com)
• Anasa Wellness Resort — full-service wellness resort; guests highlight spa and service quality. (TravelMyth.com)

Boutique / Highly rated for service

• HIDE ELLA Hotel & Resort — many reviews mention “excellent service” and caring staff; great views. (Booking.com)
• The Feel Luxury Boutique Hotel Ella — guests note standout, personalised attention from staff and good meals for families. (Booking.com)
• The Chillout Ella — small property with frequent mentions of friendly, efficient staff and good breakfast service. (Booking.com)

Mid-range / Reliable service

• Oak Ray La Ella Breeze — good guest ratings and mentions of “excellent service.” (Booking.com)
• Pinnacle Ella — many positive comments on staff helpfulness and excellent location/views. (Booking.com)

Budget / Guesthouses with standout staff

• Ceylan Crest Ella — guests praise friendly staff and good food/service for the price. (Booking.com)

Quick tips when choosing:

• If service is your top priority, pick a smaller boutique or higher-end resort — staff-to-guest ratios tend to be better. (Booking.com)
• Read very recent guest reviews (last 3–6 months) on Booking/TripAdvisor to confirm current service levels and facilities. (Booking.com)

If you want, I can:

• Filter by your travel dates and budget and check current availability and recent reviews, or
• Book a specific property (I can prepare the info you’ll need). Which would you like?