Here’s a concise summary of customer‑service feedback for major banks in Kazakhstan (based on recent online reviews, app-store ratings and local review sites). Common themes across banks are also listed, plus where to escalate complaints.

Overall summary

• Customer sentiment is mixed: many customers praise convenient mobile services (especially Kaspi’s ecosystem) but complain about long branch queues, slow or hard‑to‑reach call centers, account blocks and occasional app/technical outages. (finance.kz, reddit.com)

Major banks — what reviewers say (high‑level)

• Kaspi Bank (Kaspi.kz)

  • Strengths: widely praised for a convenient, feature‑rich app and integrated marketplace/QR ecosystem.
  • Common complaints: account freezes or long investigations, slow/no response from 9999 support line, difficulties with international transfers and some cases of slow dispute resolution. (finance.kz, otzovik.com)

• Halyk Bank

  • Strengths: many branches and professional staff in some outlets; reasonably good app features.
  • Common complaints: long queues at branches, slow in‑branch service in some locations and mixed call‑center experiences. (2gis.kz)

• Eurasian Bank

  • Strengths: customers report useful product choices (cards, loans) and some positive branch experiences.
  • Common complaints: app instability and occasional slow or unresolved transfer issues reported by users. (finance.kz, 2gis.kz)

• ForteBank

  • Mixed reviews: some branches and staff get strong praise; other reviews mention long waits, slow phone support and technical problems. (2gis.kz, finance.kz)

• Jýsan Bank

  • Review sites show a substantial number of negative reviews (clients reporting poor service, problems with loan/debt collection interactions and ATM issues). (finance.kz)

• Home Credit Bank

  • Mixed feedback: several reports of blocked cards/accounts, long resolution times and weak call‑centre support but also pockets of good branch service. (2gis.kz)

• Sberbank Kazakhstan and other mid‑tier banks

  • Older and local reviews are mixed — some praise for staff competence, others note queues and occasional service gaps. (reviews vary by branch and over time). (otzovik.com, spr.kz)

Common customer‑service issues seen repeatedly

• Long waiting times in physical branches and phone queues. (2gis.kz)
• Account/card blocks or “under review” statuses that can freeze access to funds for days or weeks in some cases. (finance.kz, 2gis.kz)
• Mobile app outages or bugs that prevent transactions and force customers to contact call centers. (finance.kz, apps.apple.com)
• Good service is often very branch‑ or staff‑dependent — the same bank can receive both strong praise and strong criticism from different customers. (2gis.kz, otzovik.com)

If you (or someone you know) have a problem with a Kazakh bank

1. Keep records: screenshots, transaction IDs, dates/times, names of staff you spoke with, and any reference numbers.
2. Escalate inside the bank: ask for a written complaint/reference number and a timeline for resolution.
3. If unresolved, use the Banking Ombudsman / pre‑trial dispute resolution for banks in Kazakhstan — the ombudsman handles individual disputes between borrowers/clients and banks. Contact details and filing information are available from the Banking Ombudsman site. (bank-ombudsman.kz)

Would you like any of the following next?

• A short report with the latest app‑store and Google Play ratings for 3–5 named banks (Kaspi, Halyk, Forte, etc.).
• A compilation of the most frequent customer complaints (with example review excerpts and dates) for any specific bank.

I can fetch those now if you want — tell me which banks you care about.