Here’s a concise summary of what customers say about FitsAir on the Colombo–Dubai route, based on recent public reviews (news, Trustpilot, Reddit, TripAdvisor and FitsAir’s own site):

Overall snapshot

• Overall sentiment is mixed-to-negative: several passengers praise low fares or friendly crew, but many recent reviewers report problems with baggage fees, cancellations/delays and slow or unhelpful customer service. (trustpilot.com)

Common positive comments

• Some flyers say staff can be friendly and the A320 product is functional for short hops (no-frills). (reddit.com)

Common complaints (what keeps appearing)

• Baggage & carry-on: passengers report unclear or changing carry-on rules and high per‑kg charges at the airport (surprise charges for excess bags or treated laptop bags inconsistently). (tripadvisor.com.au)
• Refunds & cancellations: multiple reports of cancelled flights, slow or difficult refunds, and poor follow-up from customer service. Several travellers describe prolonged email/phone chasing or needing chargebacks. (reddit.com)
• Delays and ground handling: reports of long delays and limited passenger facilitation (waiting at airports without enough information or assistance). (reddit.com)
• Onboard comfort/features: reviewers note basic seating, no in‑flight entertainment on A320s and “budget” level catering. (reddit.com)

Operational facts that matter to travellers

• FitsAir uses Airbus A320 aircraft on the Colombo–Dubai route and, as of March–April 2023, had increased frequency to daily service (useful for planning connections). (businesstraveller.com)
• FitsAir’s published fees/policy pages show change/cancellation fees and baggage rules for medium‑haul routes (Dubai listed among them) — read these before you book. (fitsair.com)

Bottom line (practical takeaway)

• If price is the only factor you care about, FitsAir can be a low‑cost option; but if you need reliable refunds, consistent baggage handling, or strong customer support, several reviewers warn that FitsAir may be riskier than larger carriers. (trustpilot.com)

If you want, I can:

• Pull the latest live reviews from TripAdvisor / Trustpilot / Google / Facebook for the Colombo→Dubai flights and show the most recent 10 reviews (with dates).
• Or fetch specific examples (screenshots/quotes) of the common complaints above.

Which would you prefer?