Here are several well-known, practical examples of marketing and policy campaigns that used behavioral science principles — what they did, which psychological lever they used, and why they worked.
- Save More Tomorrow (retirement savings)
- What: Employees commit in advance to increase their retirement contributions when they next get a raise.
- Principle(s): Default/choice architecture, commitment device, inertia, loss aversion.
- Why it worked: Reduces friction and present‑bias by postponing the “pain” of higher contributions and making increases automatic; produced large, sustained increases in savings behavior.
- Opower / home energy reports
- What: Utilities sent households personalized reports comparing their energy use to similar neighbors and highlighting high performers.
- Principle(s): Social norms, peer comparison, injunctive feedback.
- Why it worked: People want to conform and avoid being “worse than the average,” so many reduced consumption. This is one of the most replicated behavior‑change nudges in utilities.
- Behavioural Insights Team (UK) — tax‑payment reminders
- What: HMRC letters and emails were reworded to say things like “9 out of 10 people in your area have already paid.”
- Principle(s): Social norms, simplification, salience.
- Why it worked: Social proof and clearer calls to action increased on‑time payments and revenue without changing penalties or incentives.
- Booking.com / travel sites — scarcity and urgency messaging
- What: Messages like “Only 1 room left” or “14 people are looking right now” shown on listings.
- Principle(s): Scarcity, urgency, social proof, anchoring.
- Why it worked: Creates perceived scarcity and immediate urgency which increases conversion and reduces procrastination.
- “Share a Coke” (Coca‑Cola)
- What: Replaced the brand logo with individual first names and prompts to “share.”
- Principle(s): Personalization, identity signaling, social sharing.
- Why it worked: Strengthened emotional connection and social sharing, boosting purchase and word‑of‑mouth.
- Suggested tip/anchor amounts (restaurants, ride‑hailing, POS)
- What: Presenting suggested tip percentages or fixed amounts on payment screens.
- Principle(s): Anchoring, default/choice architecture.
- Why it worked: People tend to pick presented options; average tips rose after adding higher suggested amounts.
- ALS Ice Bucket Challenge (fundraising via social media)
- What: Short viral challenge that asked participants to either dump ice water or donate — plus nominate friends.
- Principle(s): Social contagion, public commitment, low participation cost, injunctive norm.
- Why it worked: Easy, visible, and social — produced massive reach and large donation spikes.
- Default/opt‑out organ donation and other opt‑out policies
- What: Moving from opt‑in to opt‑out registration (presumed consent) or defaulting benefits/enrollments.
- Principle(s): Default effect.
- Why it worked: Defaults strongly shape choices; countries and organizations that adopt opt‑out regimes see much higher participation rates (policy rather than single‑ad campaign).
- Health appointment and vaccine reminders using action prompts
- What: SMS/email reminders that include an implementation intention or simple steps (e.g., “Reply YES to schedule” or “Plan to go on Thursday at 10 AM”).
- Principle(s): Reminders, implementation intentions, simplification.
- Why it worked: Reduces forgetfulness and increases follow‑through by prompting specific plans.
- Identifiable victim framing in charitable appeals
- What: Fundraising that highlights a single named person/family vs. abstract statistics.
- Principle(s): Identifiable victim effect, emotional salience.
- Why it worked: People give more when a single, relatable person is highlighted than when presented with large, impersonal numbers.
Key practical takeaways for marketers
- Pick the behavior first (what exact action you want someone to take), then choose one or two behavioral levers to test (defaults, social proof, scarcity, commitment, simplification, framing).
- Make desired actions easy and immediate: reduce friction, add clear calls to action, and use smart defaults.
- Use social proof carefully and ethically (accurate norms, not deceptive).
- Test with randomized A/B experiments and measure both short‑term conversions and longer‑term effects.
- Consider ethics and transparency — nudges should preserve choice and not manipulate vulnerable groups.
If you’d like, I can:
- Propose 3 campaign concepts for a specific product/goal using behavioral levers, or
- Create A/B test ideas and messaging templates for one of the examples above. Which would you prefer?