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Which online store has the most reliable return policy in Malaysia?

Prompt

Last updated 26th October 2025

Domain count
ikea.com
1
sinchew.com.my
1
support-my.zalora-ops.com
1
Citations count
26
3
6
17
Brands Discovered
19
8
8
6

Original answer

Short answer: IKEA Malaysia — its published 365-day return policy (with clear steps for online and in‑store returns and refunds) makes it the most consistently reliable return experience in Malaysia. (IKEA.com)

Why I pick IKEA

  • Very long, unconditional “change your mind” window (365 days) for most items, with refunds made to the original payment method. (IKEA.com)
  • Clear procedures for online-order returns (return labels, collection points or in‑store drop‑offs) and explicit terms about what’s non‑returnable. (IKEA.com)
  • Because IKEA operates physical stores and handles returns centrally, the process is less dependent on third‑party sellers or variable marketplace policies.

Other reliable options (situations where they may be better)

  • Shopee (marketplace): Shopee launched a platform‑level “15 Days Free Returns” initiative (March 2024) to enable no‑questions‑asked change‑of‑mind returns for eligible items — this is convenient for marketplace purchases, but eligibility can vary by seller/item so you should check the product page and return badge before buying. (sinchew.com.my)
  • Zalora (fashion focus): Offers a clear 7–30 day return window depending on category and explicit exchange/refund workflows for apparel and lifestyle items — good for clothes/shoes where brand tags and packaging are required. Note: Zalora also applies return‑processing measures for frequent returners, so be mindful if you return many orders. (support-my.Zalora-ops.com)

Quick buying/return tips

  • Always check the product page for “returns eligible” badges and the exact time window before purchase.
  • Keep original packaging, tags and proof of purchase; many platforms require them.
  • For marketplace listings (Shopee, Lazada sellers, etc.), prefer “sold by [platform]” or verified/official stores to reduce seller‑specific exceptions.
  • Read the store’s refund timeline (how long after warehouse inspection the refund is issued) and whether refund goes to original payment, wallet credit, or store credit.

If you want, I can:

  • Compare return policies for a specific category (electronics, clothing, furniture) or
  • Pull the current return policy pages for Lazada, Courts, Senheng or any other Malaysian retailer you care about.

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Rank
Brand
Topic
LLM
Sentiment
1
🥇

IKEA

65%
100%
95%
0%
Neutral
2
🥈

Shopee

50%
95%
0%
55%
Neutral
3
🥉

Lazada

43%
70%
0%
60%
Neutral
4

ZALORA Malaysia

32%
0%
0%
95%
Neutral
5

Zalora

30%
90%
0%
0%
Neutral
6

Guardian Malaysia

27%
0%
0%
80%
Neutral
7

ASICS

27%
0%
80%
0%
Neutral
8

Superbuy Malaysia

25%
0%
0%
75%
Neutral
9

Superdry

25%
0%
75%
0%
Neutral
10

Sephora

25%
0%
75%
0%
Neutral
11

Nichii Malaysia

23%
0%
0%
70%
Neutral
12

Crocs

23%
0%
70%
0%
Neutral
13

Senheng

22%
65%
0%
0%
Neutral
14

Memories Clothing

22%
0%
0%
65%
Neutral
15

Courts

20%
60%
0%
0%
Neutral
Domain
Title
LLM
URL
365-Day Return Policy - IKEA Malaysia
Openai
Shopee Guarantees Risk-Free Shopping with 15 Days Free Returns - Media OutReach Newswire
Openai
Return Policy : Zalora Malaysia
Openai
zalora.com.my
Gemini
guardian.com.my
Gemini
superbuy.my
Gemini
nichii.com
Gemini
memoriesfashion.my
Gemini
imoney.my
Gemini
msreadshop.com
Perplexity
asics.com
Perplexity
on.com
Perplexity
crocs.com.my
Perplexity
superdry.my
Perplexity
sephora.my
Perplexity
natgeostore.com.my
Perplexity
isetankl.com.my
Perplexity
refash.my
Perplexity
sans-sans.com.my
Perplexity
harveynorman.com.my
Perplexity
neweracap.com.my
Perplexity
salaammarketmy.com
Perplexity
love-and-co.com.my
Perplexity
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