Short answer

• Yes — Zalora Singapore is a legitimate, widely-used online fashion retailer in Singapore, but reliability in practice is mixed: many customers have smooth orders and returns, while others report delivery, quality or customer‑service problems. (Scam-detector.com)

What I looked at

• Company/site checks that flag Zalora.sg as an established, low‑risk e‑commerce site. (Scam-detector.com)
• Customer review aggregates (Trustpilot and similar) showing a mix of positive and negative experiences (fast delivery and good deals for some; complaints about returns, refunds, parcel issues and customer support for others). Many recent reviews through 2024–2025 are mixed to negative. (Trustpilot.com)
• Zalora’s official return/refund and terms pages that describe timeframes and conditions for returns, exchanges and refunds (e.g., 7–30 day return windows depending on category, requirements for original tags/packaging, processing times). Following those rules is important if you need to return items. (Zalora.sg)

Practical summary (what that means for you)

• Legitimacy: Zalora.sg is a real, long‑running online retailer (not a scam). (Scam-detector.com)
• Reliability: Most orders go through normally, but there are recurring customer complaints about: sizing/quality mismatches, delays or delivery issues (including “delivered” but not received), and inconsistent customer‑service responsiveness. Expect occasional problems. (Trustpilot.com)
• Returns/refunds: Zalora has clear policies and windows (some categories 7 days, others up to 30). Returns are processed at a warehouse and refunds take processing time — follow their return instructions exactly to avoid rejection. (support-sg.Zalora-ops.com)

Tips to shop more safely on Zalora

• Prefer items “Sold by Zalora” or by well‑known brands/sellers with many positive reviews. (support-sg.Zalora-ops.com)
• Read product reviews (fit/quality) and check the size guide before buying. (Trustpilot.com)
• Keep original packaging, tags and any unboxing photos/videos (some luxury/defect claims require video). Follow the stated return window for that category. (support-sg.Zalora-ops.com)
• Use a secure payment method (credit card or a protected payment channel) so you can dispute a charge if necessary.
• Track deliveries and, if a parcel shows “delivered” but you didn’t get it, contact Zalora immediately and keep delivery-proof screenshots/photos. Some reviewers reported problems with “delivered” status. (Trustpilot.com)

Bottom line

• If you want a large selection and frequent promotions, Zalora is a convenient option — but don’t assume flawless service. Be careful with high‑value purchases: check seller, save packaging and documentation, and be prepared to use the returns process if needed. (Scam-detector.com)

If you’d like, I can:

• look up current average delivery times or the latest review summary for the past 3 months (I’ll fetch up‑to‑date review data), or
• compare Zalora vs. local alternatives (e.g., Shopee, Lazada, local brand webstores) for price, reliability and returns.