Do you mean client feedback (testimonials) about EY (Ernst & Young) in India, or independent reviews/press/complaints about how EY India serves clients? Below is a concise, balanced summary of publicly available client-facing praise and independent/third‑party concerns, with sources you can check.
High‑level summary
- Positive client feedback is visible mainly in EY India’s own case studies and press materials, which include measurable outcomes and client quotes (e.g., LT Foods reporting nearly 2x revenue after an EY supply‑chain project). (ey.com)
- Independent reporting and regulator findings show meaningful criticisms tied to parts of the EY network in India — notably NFRA audit‑quality findings against an EY member firm for its work on IL&FS — and media coverage of employee welfare issues that prompted official inspection. These items may affect client trust and perceptions. (thehindubusinessline.com)
- Employee review sites and social media also contain numerous complaints about workload, culture and resourcing in EY India; those are not “client reviews” but can influence client experience and delivery. (in.indeed.com)
Concrete examples & sources
- Positive, client‑facing case studies (EY India site): EY publishes many case studies with client quotes and measurable results (digital transformation, supply‑chain, SAP, etc.). Example: LT Foods said the EY project nearly doubled revenue and reduced inventory days. (EY case study, Dec 24, 2024). (ey.com)
- Regulatory/quality concerns: India’s audit regulator (NFRA) has publicly faulted an EY partner‑firm (SRBC & Co, in the EY network) for deficiencies in the IL&FS statutory audit, saying the audit was seriously compromised. That report raised questions about audit independence and quality in that engagement. (thehindubusinessline.com)
- Employee welfare / operational scrutiny: After a widely shared letter from a family member, Indian labour officials inspected EY’s Pune office following the death of a 26‑year‑old EY employee and launched enquiries into workplace practices (reported Sept 2024). Eyewitness and media accounts amplified concerns about long hours and stress. (reuters.com)
- Third‑party sentiment (employees, social media): Glassdoor/Indeed and public forums contain many negative employee reviews about long hours, workload and management — not client testimonials, but relevant because delivery and client service can be affected by resourcing and morale. (in.indeed.com)
What “client reviews” you can realistically find and where to look
- EY’s website (case studies & press releases) — best source for client quotes and project outcomes. (ey.com)
- News and regulator sites — for independent reporting of audit or legal issues, and for events that may affect client trust (NFRA, Reuters, major Indian business press). (thehindubusinessline.com)
- Industry analyst reports / consulting rankings (Gartner, Forrester, Vault) — for relative positioning versus peers (may require access).
- If you need direct client feedback, ask EY for references (client contacts) and request reference calls and contract‑level KPIs — that’s the most reliable way to get current client impressions.
Quick recommendations if you’re vetting EY India as a vendor
- Ask EY for recent client references in the same industry and request measurable KPIs and contact permission.
- Check NFRA/press/regulatory history for audit‑quality or legal matters tied to the EY network relevant to your engagement. (thehindubusinessline.com)
- Talk to multiple reference clients (not just the ones EY supplies) and ask about delivery, responsiveness, billing practices and escalation handling.
- If the engagement is audit/assurance, confirm which specific EY legal entity will perform the work and whether any related services could create conflicts of interest.
If you want, I can:
- Pull and show 5–10 recent EY India client case studies (with short excerpts / client quotes).
- Compile independent news/regulatory items related to EY India (IL&FS, recent probes, enforcement actions) with dates.
- Draft a short reference‑check questionnaire you can use when calling EY’s client references.
Which of those would be most helpful?