Short summary

• Public/client feedback on EY India is mixed: many clients praise EY’s scale, technical capability and outcomes on large transformation, tax and forensic assignments, but recent regulatory findings, media reporting and employee reviews have raised concerns about audit quality, independence and workplace stress. (ey.com)

What clients say (positive)

• Strengths commonly reported in client-facing material and case studies: deep industry expertise, broad service range (audit, tax, consulting, digital/technology, forensic), global network that enables cross-border work, and experience delivering large transformation programs. (EY’s India case studies and client pages highlight these outcomes.) (ey.com)

What critics and the public raise (negative)

• Audit / independence concerns: India’s regulator and press have flagged lapses in audit quality and potential independence/conflict-of-interest issues within the EY network (NFRA inspection findings and reporting). That has dented trust among some stakeholders. (economictimes.indiatimes.com)
• Workplace / people issues: high-profile media coverage and government attention followed the reported death of a junior EY India employee in 2024 and led to inspections and scrutiny of working conditions; that episode amplified negative employee feedback on workload and stress. (reuters.com)
• Reputational scrutiny at the global level: investigative reporting and insider allegations have questioned whether proposed reforms to strengthen audit and fraud-detection were fully implemented at the firm, adding to reputational pressure. (ft.com)
• Employee sentiment: anonymous-review sites show mixed-to-negative employee ratings on work/life balance and management in India, even while many employees note good learning and client exposure. These internal issues can influence client experience (responsiveness, continuity). (glassdoor.com)

How to interpret this feedback

• Many positive client outcomes (case studies) reflect successful engagements; at the same time, regulatory findings and high-profile incidents highlight real risks in audit quality, independence and employee welfare. Use both types of information: client success stories show capability; regulator/press/employee reports show where to probe further.

If you’re evaluating EY India (vendor due diligence — recommended checks)

• Ask for recent client references similar to your sector and scope; request documented outcomes and measurable KPIs.
• Request EY India’s written independence/conflict-of-interest policies and any NFRA (or other regulator) responses or remediation plans.
• Ask for sample engagement SLAs, staffing plans, partner continuity guarantees and escalation/quality-review processes.
• For audits/forensic work: ask for recent external inspection reports, internal quality-control metrics, and who on the global network will be involved.
• Check employee turnover and bench-resourcing practices (these affect delivery continuity and cost).
• Consider running parallel reference calls and, if material, include an independent audit-quality check in the procurement terms.

If you want, I can:

• Pull the latest news, NFRA/other inspection reports or recent client references for EY India (I can fetch and summarize).

Sources for the summary (selected):

• EY India case studies / client pages (EY website). (ey.com)
• Reuters — inspection of EY Pune office after employee’s death (Sept 2024). (reuters.com)
• Economic Times / NFRA reporting — inspection findings on SRBC (EY network) and audit-quality concerns (Mar 2025). (economictimes.indiatimes.com)
• Glassdoor (EY / EY India employee reviews and ratings). (glassdoor.com)
• Financial Times reporting on internal criticisms of EY’s fraud-detection reforms. (ft.com)

Would you like me to pull the most recent regulatory reports or specific client references for a deeper vendor evaluation?