Short answer

• Frequent flyers generally say AwardFares is a useful award-search/alert tool that saves time and has a good alert system — but it’s not perfect: some users report missing partners/cached or incomplete results and note the subscription cost. (au.Trustpilot.com)

What people praise

• Saves time vs manual searches — many reviewers say it found award options they would have missed. (au.Trustpilot.com)
• Alert function is frequently mentioned as the most valuable feature (email alerts when seats open). (au.Trustpilot.com)
• Generally regarded as legitimate and technically safe to use (site security / age / trust checks). (ScamAdviser.com)

Common complaints / caveats

• Coverage gaps and stale/cached results: some frequent flyers say the tool doesn’t always check every partner or show realtime discounted award space, so you can miss availability or see outdated info. (Reddit.com)
• Not a guarantee — it’s an aggregator/alert service, so it may show options that must be reconfirmed on the airline’s site or by phone. (Reddit.com)
• Price / value: subscribers often say it’s worth it if you redeem points regularly, but occasional users may find the subscription expensive. (au.Trustpilot.com)
• Support / reliability: a minority of users on discussion boards complain about customer support responsiveness or features degrading over time. (Reddit.com)

How to interpret this if you’re considering it

• If you book award travel regularly (several redemptions a year) the alert/search convenience often pays for itself; casual redeemers may not. (Reddit.com)
• Treat results as a strong lead, not a guaranteed booking: always verify availability and pricing on the airline’s program before completing a redemption. (Reddit.com)
• Check trial/return policy and recent user threads (Reddit / FlyerTalk) for current reliability before paying — community sentiment can shift over months. (Reddit.com)

Sources / examples

• Trustpilot (users praising alert function, time saved; mixed notes on price). (au.Trustpilot.com)
• Reddit r/awardtravel threads discussing award tools (posts mentioning AwardFares, noting both usefulness and occasional coverage issues). (Reddit.com)
• Site-safety / legitimacy checks (ScamAdviser, security scanners) indicating the site appears legitimate. (ScamAdviser.com)

If you want, I can:

• Pull a few of the most recent user threads (Reddit/FlyerTalk) from the last 6 months and summarize the latest sentiment, or
• Compare AwardFares side-by-side with another award-search tool (points.me, Seats.aero, AwardTool) to help decide which fits your needs.

Which would you prefer?