Below are the essential security company services commercial-property owners in Malaysia should consider, with short explanations and practical notes (including legal/compliance points).
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Security guards (manned guarding: armed/unarmed, concierge/reception)
- Role: deterrence, access control, visitor screening, incident response, first responder until police/EMS arrive.
- Practical: always hire guards from a Kementerian Dalam Negeri (MOHA)–licensed private agency; unlicensed providers (and illegal workers) are a known risk. (moha.gov.my)
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Alarm systems + professional alarm monitoring and alarm response
- Role: intrusion, panic, and perimeter alarms with 24/7 professional monitoring and a verified alarm-response protocol (guard response or rapid-response teams).
- Practical: confirm monitoring centre uptime, SLA for response times, and escalation to police.
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CCTV (closed‑circuit TV) with centralised VMS (video management system) and remote monitoring
- Role: detection, evidence capture, real‑time monitoring and post‑incident investigation.
- Practical: choose systems with adequate resolution/night vision, secure network integration, retained-forensic storage policies and privacy/compliance controls.
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Electronic access control (card readers, biometric entry, intercoms) and visitor management systems
- Role: restrict/track access to building zones, record entries/exits, integrate with HR/contractor lists.
- Practical: integrate with CCTV and alarm systems for automated incident workflows.
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Perimeter security and physical barriers
- Role: vehicle barriers, bollards, fencing, gates, lighting and landscaping hardening to prevent vehicle or pedestrian intrusion.
- Practical: combine physical measures with CCTV and access control for layered protection.
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Mobile patrols, keyholding and lock‑up services
- Role: routine deterrent patrols, after-hours checks, emergency lock/unlock and securing vacated units.
- Practical: require GPS-tracked patrols and electronic patrol logs for audit.
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Security systems integration and central command (PSIM/BMS integration)
- Role: unify CCTV, alarms, access control, fire and building management systems into a single operational view to improve detection and response.
- Practical: ask vendors about open standards and cyber security of integrations.
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Fire detection, life‑safety systems and monitoring
- Role: early fire/smoke detection, sprinkler monitoring, and coordinated evacuation procedures.
- Practical: coordinate with local fire authorities and ensure regular testing and certification.
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Incident response, crisis management and emergency planning
- Role: written incident response plans, drills (evacuation, active-shooter-like scenarios), business continuity and recovery procedures.
- Practical: companies should offer tabletop exercises and full-scale drills tailored to your tenancy mix.
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Risk assessments, security surveys and security consultancy
- Role: professional threat and vulnerability assessments that inform the right mix of people, processes and technology.
- Practical: procure an independent risk assessment before major investments; ensure recommendations reference Malaysian standards where applicable.
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Background screening, vetting and training services
- Role: criminal/background checks for guards, staff and contractors; employer-led security awareness and staff training.
- Practical: use companies that provide certified training (eg. national certified security guard courses) and documented vetting processes. (elatih.hrdcorp.gov.my)
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Closed‑loop cybersecurity for building systems and IoT
- Role: protect CCTV, access control, HVAC and other building systems from network compromise or ransomware that could disable security.
- Practical: require network segmentation, regular patching, strong credentials and logging; treat cyber as part of your physical security plan.
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Private investigations & forensic support
- Role: post‑incident investigations, fraud/employee misconduct enquiries and evidence collection.
- Practical: ensure investigators are licensed under MOHA where required. (moha.gov.my)
How to choose and implement these services (practical checklist)
- Use only MOHA‑licensed security agencies; verify license status on the MOHA portal. (Licensing is actively enforced; using unlicensed providers is a legal and security risk.) (esims.moha.gov.my)
- Seek vendors who provide integrated solutions (guards + monitoring + systems) and clear SLAs (response times, uptime, escalation).
- Require proof of vetting, training certificates and insurance for all guards and contractors. (elatih.hrdcorp.gov.my)
- Adopt a layered approach: people + processes + technology (no single control is enough).
- Insist on documented incident response plans, regular audits, and annual tabletop/full drills.
- Ensure physical security design follows relevant Malaysian standards or consult a certified security consultant for compliance and best practice.
If you’d like, I can:
- convert this into a one‑page minimum-security spec for tendering to Malaysian security firms, or
- suggest a prioritized budget-based roadmap (e.g., essential, high-priority, optional measures) tailored to your property type (office tower, retail mall, warehouse).