Short answer — customers give Sampath Bank a mixed but broadly positive brand-level score while frequently complaining about digital-banking reliability and some frontline service issues.

Summary of what customers say (with sources)

• Positive/brand-level feedback: Sampath is routinely rated among Sri Lanka’s most respected and “most loved” banks — customers and corporate surveys praise its stability, trustworthiness and brand reputation. (dailymirror.lk)

• Praise for branch professionalism (select reports): some customers and visits note professional, helpful staff at certain branches and the bank’s strong market presence. (Wanderlog.com)

• Common complaints about digital channels: many users report problems with the Sampath Vishwa online/mobile banking (slow performance, failures to connect, transactional bugs and frustrating UX), including multiple user posts and app-review aggregators. These complaints are frequent in 2023–2025 posts and app reviews. (JustUseApp.com)

• Customer service and wait-time complaints: customers often describe long branch waits, difficulty reaching call centers, and inconsistent service quality at some branches — these appear repeatedly on review sites and social media. (Wanderlog.com)

• Corporate/financial strength noted in news: despite service gripes, the bank’s financial results and industry rankings (profits, deposits, market standing) reinforce why many customers continue to trust it. (See Q1/2025 reporting and later coverage.) (lankabusinessnews.com)

What that means for you

• If you value brand stability, branch coverage and general trust in a major Sri Lankan bank, many customers are satisfied overall. (dailymirror.lk)
• If you rely heavily on mobile/online banking, be aware there are recurring user complaints about Sampath’s Vishwa app and web performance; several customers prefer web browser workarounds or report intermittent outages. (JustUseApp.com)
• Experiences vary by branch and by staff — some branches and staff are praised while others draw criticism. (Wanderlog.com)

If you want, I can:

• Pull the latest app-store ratings and most recent user reviews for Sampath Vishwa (iOS/Android) and summarize the current status (useful if you depend on mobile banking).
• Search for official Sampath Bank responses or service-improvement announcements about the Vishwa app and customer service.

Which of those would you like me to fetch now?