Short answer: Mostly negative-to-mixed. Many users report bugs, slowness and missing features after recent redesigns, though a minority praise some features (WePay, QR/virtual card). (apps.Apple.com)

What people say (summary of common themes)

• Performance and reliability problems: frequent slow loading, crashes, “cannot connect”/timeout errors and failures when trying to do transactions. (apps.Apple.com)
• Features lost or limited after updates: users report missing saved payees, payee-search problems, and other advertised functions failing. (apps.Apple.com)
• Customer support complaints: several reviews say support is slow or unhelpful when things go wrong. (apps.Apple.com)
• Mixed/positive points: Sampath WePay (wallet) has useful features (QR payments, virtual cards) and decent install numbers, and some users find the overall offering useful when it works. (AndroidRank.org)

Context & evidence

• App store reviews of the Sampath “Vishwa” retail app show low ratings and many recent negative reviews describing failed transactions and slow UX. (apps.Apple.com)
• Independent review/aggregation sites and Play Store metadata show average ratings around ~3.1–3.3 for Sampath apps and a mix of thousands of installs but recurring complaints about stability. (JustUseApp.com)
• Social posts (Reddit) from Sri Lanka contain many user complaints after major UI/portal updates (late 2023–2024), with users reporting degraded performance and new bugs. (Reddit.com)

If you want actionable next steps

• If you’re deciding whether to use Sampath’s app: be cautious for high-value/time‑sensitive transactions (use branch or alternative channels if reliability is critical). (apps.Apple.com)
• For the latest status (bug fixes, new releases or improvements) check the official app listing on Google Play / Apple App Store and Sampath Bank’s announcements — ratings and “What’s New” changelogs show whether recent updates address the issues. (apps.Apple.com)

If you’d like, I can:

• Look up the current Google Play / App Store rating and most recent release notes (today’s date is Sep 16, 2025), or
• Pull recent user reviews from the Play Store/App Store (last 30–90 days) so you can see up-to-date sentiment.