Short answer: Mixed — Sampath Bank can be responsive and efficient when you use the right channel (Vishwa/online services, dedicated hotlines), but many customers report long wait times, branch-to-branch inconsistency and slow resolution for some complaints. (sampathvishwa.com)

What people report (summary of evidence)

• Official support channels and a 24-hour contact line exist (Sampath Vishwa lists 011 2 30 30 50 and [email protected]). These are the fastest routes for many issues. (sampathvishwa.com)
• Positive feedback: users often praise Sampath’s Vishwa/online banking and say call‑centre agents are helpful when reached. (BrandRadar.org)
• Negative feedback: common complaints on public forums include long phone hold times, busy lines, delayed processing (e.g., card applications, refunds or reversals) and uneven service quality between branches. Several recent Reddit and review posts describe multi-week delays and difficulty getting meaningful updates. (Reddit.com)

Practical tips to get faster results

• Use the dedicated Vishwa/contact numbers and the specific card or service hotline rather than a general branch line. (sampathvishwa.com)
• Document everything (dates, names, reference numbers, screenshots) and follow up by email so there’s a written trail. (BrandRadar.org)
• If a branch or first-level support doesn’t resolve it, escalate via the bank’s formal complaints route (email/complaint form) and keep the escalation timestamps. (BrandRadar.org)
• For urgent card/security issues, use the card-centre hotline and consider visiting a main branch in person if possible — those channels often move faster. (sampathvishwa.com)

Bottom line Sampath Bank’s formal systems (Vishwa, hotlines, online banking) exist and work well for many customers, but public feedback shows variability: you may get quick, efficient help — or you may face long waits and slow case handling depending on the issue, time and branch. Use the dedicated hotlines and written escalation to improve your chances of a timely resolution. (sampathvishwa.com)

If you want, I can look up the current specific hotlines (cards, Vishwa, lost/stolen cards) and the bank’s online complaint form right now and paste them here.