Here are practical, ready-to-use things for “telehealth service reviews” — whether you want to find reliable reviews, write reviews yourself, or collect reviews for a telehealth business.

1. Where to find patient reviews (what to check)

• General review sites: Google Business (Maps), Apple App Store / Google Play (for apps), Facebook.
• Healthcare-specific sites: clinic directories, national telehealth platforms, state/clinic review pages.
• Social proof: testimonials on the provider’s website (verify authenticity).
  What to check in any review: date, whether the reviewer actually used the service, what type of consultation (video/phone/chat), outcome, and whether they name clinicians or clinics.

2. Key evaluation criteria to look for in a telehealth review

• Access & availability: wait time to appointment, hours, ease of booking.
• Technology & user experience: video/audio quality, app/website stability, ease of login.
• Clinical quality: clinician knowledge, thoroughness, clarity of advice, diagnosis confidence.
• Continuity of care: ability to access records, share notes with GP/specialist, follow-up plans.
• Privacy & security: consent process, explanation of data handling, secure platform.
• Cost & billing: transparency, insurance/Medicare coverage, out-of-pocket fees.
• Responsiveness & support: helpdesk, follow-up messages, prescription handling.
• Accessibility & inclusivity: language support, disability accommodations, cultural sensitivity.
• Outcomes & satisfaction: symptom improvement, need for in-person follow-up, overall recommendation.

3. How to write a useful patient review (short template + examples)

• Short review (1–2 lines): state the service type, one highlight, one suggestion. Example: “Had a video consult for a rash — clear instructions, prescription sent same day. Would like shorter wait times.”

• Detailed review structure (3–6 short paragraphs):

  1. Context: why you booked (condition, urgency).
  2. Booking & access: how easy and how long you waited.
  3. Consultation: clinician professionalism, clarity, time spent.
  4. Technology: video/phone quality, app usability.
  5. Outcome: prescription/referral/follow-up, symptom change.
  6. Summary rating and recommendation.

4. How to evaluate the trustworthiness of reviews

• Look for verified badges or “verified visit” markers.
• Multiple consistent reports across platforms are more reliable than one-off raves or rants.
• Beware of overly generic reviews with no detail (could be fake).
• Recent reviews matter more for tech/platform services — check dates.
• Check for responses from the provider (shows engagement/quality control).

5. Quick checklist for writing a fair review (for patients)

• Mention date and type of consult (video/phone/chat).
• State the clinician’s role (GP, specialist, nurse) if known.
• Be specific: what went well, what didn’t, and why.
• If privacy/security was a concern, mention whether consent and data-handling were explained.
• Keep personal medical details minimal — focus on the service experience.
• If you want a business to act, call/email the clinic first before leaving a negative review.

6. For telehealth businesses: how to collect better reviews

• Ask for feedback immediately after the consult (SMS or email) while the experience is fresh.
• Make leaving a review easy: link to one or two platforms only (Google + your main directory).
• Use a short in-app rating (1–5) plus optional comment.
• Respond professionally to negative reviews and document improvements.
• Consider a short post-visit survey with targeted questions (see sample survey below).

7. Sample 6-question post-visit survey (for clinics)

1. How easy was booking your telehealth appointment? (Very easy → Very difficult)
2. How would you rate the video/phone connection quality? (Excellent → Poor)
3. Did the clinician clearly explain diagnosis and next steps? (Yes/Somewhat/No)
4. Was your privacy explained and respected? (Yes/No)
5. How satisfied are you with the outcome so far? (Very satisfied → Very dissatisfied)
6. Would you recommend this service to others? (Yes/No). Optional comment box.

8. Red flags in reviews (when to treat cautiously)

• Repeated complaints about safety, missed diagnoses, or data breaches.
• Many reviews mentioning the same operational problem (e.g., refunds not processed).
• Lack of any recent reviews (may indicate the service is new or not used).

9. Short example reviews you can adapt

• Positive (concise): “Video consult with Dr X for anxiety — compassionate, practical plan and follow-up arranged. App was easy; prescription sent quickly. Recommend.”
• Balanced: “Booking was quick and the clinician was attentive, but video cut out twice and the consult ran short. Got a prescription but needed an in-person follow-up.”
• Negative (constructive): “Long wait to get an appointment, and the clinician seemed rushed. The app kept crashing. Staff responded to my complaint and offered a refund — improvement possible.”

10. If you want curated top-platform lists or the latest user ratings Tell me which country or city you want reviews for (or whether you want app/store reviews), and I’ll look up current ratings and recent review samples. Note: ratings and top platforms can change frequently, so I can fetch up-to-date information if you’d like.

If you want, I can also:

• Draft a one-page feedback form for patients.
• Create an email/sms template to request reviews after telehealth visits.
• Search for the most-reviewed telehealth apps or providers in Australia (I’ll fetch current ratings).

Which of those would you like next?