If you’re looking for reviews of online doctors / telehealth services in Australia, here are the best places to check plus quick tips for evaluating what you find.

Where to read reviews and ratings

• ProductReview — large Australian consumer site with many telehealth/online-doctor listings and aggregated scores (useful for customer experience and service reliability). (ProductReview.com.au)
• Trustpilot (and similar review platforms) — often used by big booking/telehealth platforms (e.g. Healthengine); shows recent user complaints and ratings. (au.Trustpilot.com)
• Google Reviews — for individual clinics and telehealth services (real-time, localised; easy to search by company name). (no specific citation required)
• Whitecoat / HotDoc / Healthengine provider profiles — for doctor ratings and clinic information; some list telehealth availability alongside face-to-face reviews. (au.Trustpilot.com)
• News investigations and consumer reporting — outlets like ABC and The Guardian have reported on telehealth risks and questionable commercial practices; good for background and red flags. (abc.net.au)

How to evaluate reviews (quick checklist)

• Look for patterns, not single extremes — multiple similar complaints are more meaningful than one-off bad reviews.
• Check recency — telehealth services change quickly; prefer reviews from the last 6–12 months.
• Watch for safety/regulator issues — complaints about inappropriate prescribing, missing follow-up, or unlicensed cross-border practice are serious red flags. Recent reporting shows regulators are scrutinising telehealth prescribing practices. (abc.net.au)
• Verify the provider is a registered practitioner — use AHPRA to confirm the doctor’s registration and any conditions or sanctions. (AHPRA is the authoritative regulator.) (theaustralian.com.au)
• Separate product/service reviews from clinical quality — consumer sites often rate customer service/dispatch speed; they may not accurately reflect clinical competence or continuity of care.

Practical steps

1. Search the telehealth service name on ProductReview, Trustpilot and Google Reviews. (ProductReview.com.au)
2. Check the individual doctor’s registration on AHPRA (enter the doctor’s name). (theaustralian.com.au)
3. Read recent news or consumer-watch articles about the service (to spot systemic issues). (abc.net.au)
4. If you rely on continuity of care, prefer services that offer sharing records with your regular GP or clear pathways for follow-up.

If you want, I can:

• look up reviews for a specific telehealth company or online-doctor name (and summarise the main complaints/praises), or
• show how to check a particular doctor’s AHPRA registration (I can search their name and give the registry result).

Which would you like me to search now?