Here’s a concise summary of what customers typically say about ROYCE’ chocolate (common praise and common criticisms):

What customers praise

• Extremely rich, creamy texture — especially the Nama Chocolate (smooth, almost ganache-like; melts on the tongue).
• Intense, well-balanced chocolate flavor — many note high-quality cocoa and a pleasant, not-cloying sweetness.
• Luxurious mouthfeel and freshness — often described as “decadent” or “indulgent.”
• Attractive, gift-ready packaging — popular for souvenirs, gifts, and special occasions.
• Variety — customers like the range (dark, milk, flavored Nama, potato-chip-covered chocolate, truffles, bars).
• Perceived premium quality — many feel it’s worth paying more for the experience.
• Good for sharing — people report it’s a crowd-pleaser and looks high-end.

Common criticisms

• Price — frequently mentioned as expensive compared with mass-market chocolates.
• Perishability / storage needs — Nama Chocolate and some items require refrigeration and have short shelf life, which can be inconvenient for travel or shipping.
• Availability — outside Japan and select international stores, some flavors are seasonal or limited, so customers sometimes complain about difficulty finding favorites.
• Sweetness variance — some customers find certain varieties too sweet, while others want sweeter options; preferences vary.
• Texture preference — a few people find the creamy, soft texture too rich or too soft (they prefer firmer chocolate).

Typical customer comments (paraphrased)

• “Best melt-in-your-mouth chocolate I’ve ever had — worth the splurge.”
• “Perfect gift — beautiful packaging and amazing flavor.”
• “So rich that a small piece goes a long way; just be prepared to refrigerate.”
• “A bit pricey and hard to find some seasonal flavors.”

Quick buying tips based on reviews

• Buy Nama Chocolate if you want a silky, luxurious experience; keep it refrigerated and eat within the recommended window.
• If traveling, check customs/transport rules for refrigerated items and shelf-life.
• Try a small box or sampler first to see which sweetness/texture you prefer before buying larger or specialty items.
• Look for official ROYCE’ stores or authorized retailers to avoid counterfeit or poorly stored products.

If you want, I can pull recent customer reviews from retailers (Amazon, department stores, TripAdvisor, social media) to show specific quotes and ratings — would you like that?