Below is a compact, ready-to-use package you can use to collect, respond to, and analyze customer feedback for PS Group Realty. It includes (A) short survey templates you can send to clients, (B) example customer feedback (positive / neutral / negative) you can adapt, (C) ready-made response templates for your team, and (D) a simple feedback analysis checklist and KPIs.

A. Quick feedback request messages (email / SMS / in-person)

• Short email (post-closing):
  Subject: Quick favor — tell us about your experience with PS Group Realty
  Body: Hi [Name], thank you for choosing PS Group Realty. Could you take 2 minutes to tell us how we did? Rate us 1–5 and add any comments here: [link]. Your feedback helps us improve. —[Agent name], PS Group Realty

• SMS (concise):
  Hi [Name], thanks for working with PS Group Realty. Please rate your experience 1–5: [link]. Optional: reply with a short comment. —[Agent]

• In-person / phone prompt (closing):
  “We appreciate your business. After we finish, could you quickly rate your experience and share one thing we could improve? It helps our team serve clients better.”

B. Example customer feedback (use as templates or training examples)

• Positive feedback (example):
  “Working with PS Group Realty was fantastic. Our agent [Name] was responsive, knowledgeable, and negotiated a great price. The closing process was smooth and we felt supported the whole time.”

• Neutral/constructive feedback (example):
  “Overall it was okay — the agent knew the market, but communication lagged at times and we felt unclear about timing for showings. We’d appreciate more proactive status updates.”

• Negative feedback (example):
  “We were disappointed. Appointments were rescheduled multiple times and the agent didn’t return calls promptly. We felt rushed and under-informed throughout the sale.”

C. Response templates for your team (quick, professional replies)

• Reply to positive review (public or private):
  Thank you, [Name]! We’re thrilled you had a great experience with [Agent]. We appreciate your trust and referral — let us know if we can help friends/family.

• Reply to neutral/constructive feedback:
  Hi [Name], thank you for the candid feedback. I’m sorry we didn’t keep communication consistent — that’s not the standard we aim for. I’d like to discuss what happened and how we can improve. Please reply or call me at [phone]. —[Agent/Manager]

• Reply to negative feedback (public review):
  Hi [Name], I’m sorry to hear about your experience and appreciate you bringing this to our attention. We take this seriously. Could you please contact me directly at [phone/email] so we can investigate and make it right? —[Manager], PS Group Realty

• Offer to make amends (if appropriate):
  We’d like to offer a follow-up consultation and a written plan to address the issues you raised. If helpful, we can also connect you with another agent in our team.

D. Short customer feedback survey (1–6 questions)

1. Overall satisfaction (1–5)
2. How likely are you to recommend PS Group Realty to a friend or family member? (0–10) — NPS question
3. What did you like most about working with us? (free text)
4. What could we improve? (free text)
5. How would you rate our communication and responsiveness? (1–5)
6. May we use your feedback as a testimonial? (Yes/No) If yes, please add your preferred name.

E. How to collect more high-quality reviews

• Send the survey within 48–72 hours after key milestones (offer accepted, closing).
• Provide direct links to major review platforms (Google Business Profile, Zillow, Facebook, Realtor.com).
• Make it as easy as one-click rating + optional comment.
• Train agents to ask for reviews personally at closing and follow up with the request via email/SMS.

F. Simple analysis checklist & KPIs (weekly / monthly)

• KPIs to track: response rate to surveys, average satisfaction score, Net Promoter Score (NPS), number of new online reviews, % positive reviews (4–5 stars), average response time to client messages.
• Monthly review: categorize comments into themes (communication, pricing/negotiation, process, local market knowledge, timeliness). Prioritize top 2 themes to address.
• Action: For each negative trend, assign a corrective action, owner, and deadline. Re-check results next month.

G. Training tips for agents (quick dos & don’ts)

• Do: set communication expectations up-front; confirm best contact method/time.
• Do: send concise weekly status updates during listings/escrow.
• Don’t: leave clients waiting >24 hours for a reply (ideally 4–6 business hours).
• Do: document client preferences in CRM and reference them in communications.

H. Legal/ethical note (brief)

• Always get client permission before posting their full name or quote as a testimonial. Follow local real estate advertising rules and MLS/board guidelines.

If you want, I can:

• Create a branded one-page survey you can email (with suggested wording and links), or
• Draft follow-up email sequences for different client types (buyers, sellers, referrals), or
• Generate suggested responses for specific reviews you paste here.

Which of those would you like next?