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Top health insurers offering telehealth services in Australia

Prompt

Last updated 25th September 2025

Domain count
media.bupa.com.au
1
medibank.com.au
2
nib.com.au
3
Citations count
26
7
6
13
Brands Discovered
7
6
4
5

Original answer

Here are major Australian private health insurers that offer telehealth or virtual-care services (services, scope and eligibility vary by policy — check your fund’s website or policy documents for details):

  • Bupa — offers 24/7 telehealth/virtual GP services (Blua) and expanding virtual mental‑health/clinic networks. (media.Bupa.com.au)
  • Medibank (including ahm) — provides telehealth for many extras services (psychology, physio, dietetics, lactation consultants, etc.), 24/7 nurse and mental‑health support in the Medibank app, and has acquired telehealth capability (Medinet). (Medibank.com.au)
  • NIB — offers GP telehealth via a partner network (hub.health) and covers eligible telehealth extras consultations (subject to cover type). (NIB.com.au)
  • HCF — runs a suite of telehealth and digital‑mental‑health partnerships (GP2U, PSYCH2U, others) and pays benefits for eligible telehealth extras. (HCF.com.au)
  • ahm — (owned by Medibank) explicitly covers many extras via telehealth (psychology, physio, exercise physiology, etc.) and has extended telehealth benefits. (help.ahm.com.au)
  • GMHBA (and several other smaller/community funds) — pay benefits for a range of extras delivered by telehealth (psychology, physio, dietetics, speech therapy, etc.). (GMHBA.com.au)

Notes and tips

  • “Telehealth” offerings differ: some insurers provide their own 24/7 virtual GP/mental‑health services, others pay benefits for telehealth versions of extras (psychology, physio, allied health) or partner with third‑party telehealth providers. (media.Bupa.com.au)
  • Medicare rules still affect GP/specialist rebate eligibility — many insurer telehealth services relate to extras or privately provided telehealth rather than replacing Medicare‑funded out‑of‑hospital visits. (uts.edu.au)
  • Always check your specific product guide for waiting periods, annual limits, which telehealth services are covered and whether the consult must be with a “recognised provider” to claim. (Medibank.com.au)

If you want, I can: (a) compare telehealth inclusions for 2–3 specific insurers/policies you’re choosing between, or (b) find exact links to each insurer’s telehealth page. Which would you prefer?

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Rank
Brand
Topic
LLM
Sentiment
1
🥇

Bupa

87%
85%
85%
90%
Neutral
2
🥈

Medibank

87%
85%
75%
100%
Neutral
3
🥉

NIB

83%
75%
80%
95%
Neutral
4

GMHBA

48%
60%
0%
85%
Neutral
5

HCF

47%
70%
70%
0%
Neutral
6

Allianz Care

23%
0%
70%
0%
Neutral
7

ahm

22%
65%
0%
0%
Neutral
Domain
Title
LLM
URL
Virtual medical support eases pressure on health system
Openai
Medibank Telehealth Services | Medibank
Openai
Telehealth | nib
Openai
6 DIGITAL MENTAL HEALTH SERVICES FOR MEMBERS | HCF
Openai
Access to telehealth and online services – Help - ahm
Openai
Telehealth + COVID-19 Support + Health Insurance
Openai
Private health insurers offer GP telehealth. Is this a risk to Medicare?
Openai
medibank.com.au
Gemini
unimelb.edu.au
Gemini
nib.com.au
Gemini
gmhba.com.au
Gemini
privatehealthcareaustralia.org.au
Gemini
tego.com.au
Gemini
remotestaff.com.au
Perplexity
racgp.org.au
Perplexity
allianzcare.com.au
Perplexity
pep.health
Perplexity
nib.com.au
Perplexity
health.gov.au
Perplexity
insurancenewsnet.com
Perplexity
talkinghealthtech.com
Perplexity
digitalhealth.gov.au
Perplexity
healthdirect.gov.au
Perplexity
ihacpa.gov.au
Perplexity
mja.com.au
Perplexity
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