Here are ready-to-use customer-service feedback templates, quick tips on what to include, and short scripts for phone or social channels. Pick the one that fits your experience and paste/edit as needed.

What to include (always):

• Full name, contact number, email.
• Policy number / customer ID.
• Date, time and location (branch/office/phone) of the interaction.
• Name or ID of the staff member (if known).
• Clear description of issue or compliment with specific facts (what happened, what you were told).
• Desired outcome (refund, correction, apology, explanation, faster service).
• Any supporting documents (screenshots, photos, receipts) referenced.

Email / web form — Positive feedback (short) Subject: Positive feedback — Janashakthi Life service on [date] Message: My name is [Full name], policy no. [xxxx]. I want to commend [staff name or branch] for excellent service on [date]. They were professional, clear, and resolved my request for [brief description]. Thank you — this made an important difference. Contact: [phone / email].

Email / web form — Complaint (professional) Subject: Complaint regarding service on [date] — Policy [xxxx] Message: My name is [Full name], policy no. [xxxx]. On [date] I contacted/visited [branch/phone] regarding [issue]. The representative [name if known] did/said [concise facts]. This resulted in [impact—delayed payout, incorrect information, unresolved request]. I have attached [documents/screenshots]. I request [specific remedy: e.g., investigation and update within 7 working days / reversal / written apology]. Please confirm receipt and the next steps to my email/phone: [contact]. Thank you.

Email / web form — Firm escalation (if unresolved) Subject: Escalation: Unresolved complaint — Policy [xxxx] Message: I previously submitted a complaint on [date] (ref: [reference number if any]) that remains unresolved. Summary: [one-line summary]. I request escalation to a manager/complaints officer and a written response within [reasonable timeframe, e.g., 5 business days]. If not resolved, I will consider contacting the Insurance Ombudsman / regulator. Contact: [phone / email]. — [Full name]

Phone script (complaint)

• “Hello, my name is [Full name], policy number [xxxx]. I’m calling about an issue from [date] with [brief]. The staff member was [name if known]. The problem is [one-line]. I’d like this investigated and a response by [date]. Can you please provide a reference number and the name of the person handling this?”

Phone script (praise)

• “Hello, my name is [Full name], policy number [xxxx]. I called/visited on [date] and received excellent assistance from [name]. I wanted to thank them and ask that my feedback be recorded.”

Social media / public review (short)

• Compliment: “Thank you Janashakthi Life — excellent service from [staff/branch] on [date].”
• Complaint (brief + call to action): “@JanashakthiLife I’ve had an unresolved issue since [date], policy #[xxxx]. Please DM me or contact [phone/email] to resolve. — [Name]”

What to expect / timeline

• Ask for a complaint reference number and expected response time.
• If unresolved: escalate to branch manager, then to the company’s complaints unit or customer relations.
• If still unresolved after internal escalation, check the country’s insurance regulator or ombudsman (timeline and options depend on jurisdiction).

Sample short Sinhala versions (if you prefer) Positive: මම [සම්පූර්ණ නම], ප්‍රතිපත්ති අංක [xxxx]. [දිනය] දින [ශාඛාව/සේවකයා] සැකසූ සේවය සඳහා ස්තූතියි. විස්තර: [කෙටි විස්තර]. දුරකථන/ඊ‑මේල්: [contact].

Complaint: මම [නම], ප්‍රතිපත්ති අංක [xxxx]. [දිනය] දින සිදු වූ [ගැටලුව] පිළිබඳ පැමිණිල්ලක් සදහන් කරන්නම්. කරුණාකර ගැටලුව පරික්ෂා කර [විනිශ්චය/සංශෝධනය] කිරීමක් ලබාදෙන්න. සම්බන්ධ වන්න: [contact].

Final tips

• Be factual, concise, and polite — include dates and names.
• Save copies of all communication and take notes of phone calls (time, who you spoke with).
• If you want, I can draft a customized message — paste the facts (date, policy no., staff name, what happened) and I’ll create a ready-to-send version.

Would you like me to draft a specific message now? If yes, paste the details and I’ll write it for you.