Short answer

• Based on recent awards, surveys and press coverage (2023–2025), the life insurers most frequently recognised for strong customer service in Sri Lanka are: Ceylinco Life, AIA Sri Lanka, Union Assurance, Sri Lanka Insurance (SLIC) Life, and LOLC Life Assurance. (ceylincolife.com)

Why these names appear

• Ceylinco Life — repeatedly voted the top life insurer for service excellence in LMD surveys and has won international “best life insurer” awards that cite service, claims handling and retention. (ceylincolife.com)
• AIA Sri Lanka — awarded “Sri Lanka’s Best Brand” and highlighted for customer-centric product and service offerings. (aialife.com.lk)
• Union Assurance — recent awards for innovation, digital-forward service and being a “most loved” insurer, which companies often cite as reflecting customer experience. (ceylontoday.lk)
• SLIC Life (Sri Lanka Insurance Life) — repeatedly ranked as a “most loved” life brand in LMD/brand listings, indicating strong customer acceptance and service perception. (ceylontoday.lk)
• LOLC Life Assurance — winner of “Best Customer-Oriented Company” at the Emerging Asia Insurance Awards (2024), an industry recognition focused on customer service. (frontpage.lk)

Notes and caveats

• “Best customer service” depends on the metric: awards and brand surveys reflect perception and reputation, while regulators’ complaint records and independent customer reviews show actual experiences. The sources above are awards/brand surveys and press releases — useful signals but not a full picture. (ceylincolife.com)
• If you want the most up-to-the-minute picture (e.g., complaint trends, recent claim-payment performance or new service initiatives), those can change year-to-year — I can check the latest Insurance Regulatory Commission of Sri Lanka (IRCSL) complaint statistics, recent customer reviews, or new awards/announcements and summarize them. (I can do that now if you’d like.)

If you want a quick next step

• I can fetch IRCSL complaint/disciplinary reports and recent customer-review summaries for these five companies, or produce a short comparison (claims turnaround, digital tools, branch/service access, typical customer complaints). Which would you prefer?