Short answer

• Professional/industry reviews and ratings are strongly positive: SLIC Life has recent press coverage and company reports showing strong profits, large claim/maturity payouts and awards; Fitch gave it an A+(lka) national insurer financial‑strength rating (Stable). (sliclife.com)
• Public / customer feedback is mixed: many customers point to timely claim and maturity payments (consistent with the company’s published payouts), while others report problems with customer service, policy administration and the insurer’s mobile app/online experience. (sliclife.com)

What reviewers and sources say (details and evidence)

• Financial strength and industry recognition: SLIC Life’s 2024/early‑2025 reporting and news stories highlight strong results (large gross written premiums, substantial claim & maturity settlements, larger life‑insurance bonuses) and industry awards (e.g., “Most Loved Life Insurance Brand”). These items are the basis for many positive reviews from trade media and analysts. (sliclife.com)
• Credit rating / stability: Fitch assigned an A+(lka) National Insurer Financial Strength (IFS) rating with a Stable outlook, citing strong capital, market position and distribution — a key third‑party endorsement of solvency and ability to pay claims. (dailynews.lk)
• Customer / app reviews: on app‑review aggregators and user posts some customers praise the company for paying maturities/claims and for its market reputation, but several users report friction with digital services (registration/login/payment errors), occasional slow or hard‑to‑reach customer service, and administrative delays. These user complaints appear repeatedly across app stores and forum summaries. (chrome-stats.com)

How to interpret this if you’re deciding whether to buy a policy or move a policy

• Positives: independent rating (Fitch A+(lka)) and the company’s published payout and capital figures point to strong financial capacity and a long track record — important for life insurers. (dailynews.lk)
• Caveats: some policyholders report operational problems (digital access, paperwork, customer‑service responsiveness). If you value ease of online account handling or fast local administrative service, factor that into your choice and verify how a specific product is serviced. (chrome-stats.com)

If you want, I can:

• Pull up recent customer reviews from Google/Facebook/App Store for specific SLIC Life branches or the mobile app and summarize themes with direct excerpts (I’ll cite each source).
• Compare SLIC Life side‑by‑side with other Sri Lankan life insurers on solvency metrics, claim payouts and customer ratings.

Which would you prefer?