Below is a practical, ready-to-use plan for corporate cybersecurity training for employees — objectives, content modules, delivery methods, frequency, assessments, tooling, metrics, sample calendar, and templates you can adapt to your organisation.
- Goals and scope
- Primary goals: raise awareness, change risky behaviors, reduce incident rates (phishing clicks, credential leaks), and ensure compliance with company policies and regulations.
- Scope: all employees (new hires, contractors, executives, technical staff). Role-based customisation for developers, IT, HR, finance, executives.
- Core learning outcomes (what employees should be able to do)
- Recognise and report phishing, social-engineering, and suspicious activity.
- Use strong authentication (MFA) and manage passwords securely.
- Protect endpoints (laptops, phones) and follow device/remote-work guidance.
- Handle sensitive data appropriately (classification, storage, sharing).
- Follow safe Internet and cloud-use practices.
- Know incident-reporting process and basic response steps (stop, report, preserve).
- Apply secure practices specific to role (e.g., developers use secure coding practices, finance follows payment verification steps).
- Suggested training modules (with key points)
- Intro & Why it matters (15–20 min)
- Business impact, recent anonymized incidents, personal consequences (identity theft).
- Phishing & Social Engineering (30–45 min)
- Email red flags, voice/social media scams, pretexting, spear-phishing, BEC (business email compromise), safe link/attachment handling, reporting steps.
- Passwords & Authentication (15–30 min)
- Passphrases, password manager usage, MFA setup and bypass risks (SIM swap awareness).
- Device & Remote Work Security (20–30 min)
- Patch/update policy, disk encryption, VPN vs. Zero Trust, public Wi‑Fi risks, physical security.
- Data Handling & Privacy (30–45 min)
- Data classification, storage/encryption, sharing rules, removal/disposal, GDPR/other regulatory basics if applicable.
- Secure Collaboration & Cloud Apps (20–30 min)
- Access controls, least privilege, safe use of collaboration tools, sharing links vs attachments.
- Malware & Ransomware Awareness (20–30 min)
- Delivery vectors, signs of infection, do’s/don’ts if infected.
- Mobile Security & BYOD (15–20 min)
- App permissions, OS updates, separate personal/work profiles, approved apps.
- Insider Threats & Physical Security (15–20 min)
- Tailgating, device loss, acceptable use, privileged access monitoring.
- Role-based add-ons (developers, admins, finance, HR)
- DevSecOps basics, code review and secrets handling, admin account hygiene, payment/transfer verification for finance.
- Incident Reporting & Tabletop Exercises (30–60 min)
- How to report, what info to collect, basic containment actions; run tabletop scenarios.
- Delivery methods & cadence
- Onboarding: mandatory interactive training (2–4 hours total) within first week.
- Annual refresher: 60–90 minutes required for all.
- Quarterly micro-lessons: 10–20 minute e-learning modules on rotating topics.
- Monthly phishing simulations and awareness nudges (email, intranet banners).
- Live workshops / role-specific deep dives twice per year.
- Executive briefings: tailored sessions annually or after major incidents.
- Tabletop exercises: annually or after major control changes.
- Learning design & adult-learning best practices
- Mix short self-paced e-learning, instructor-led workshops, and hands-on exercises.
- Use realistic simulated phishing emails and provide immediate feedback.
- Gamify progress (badges, leaderboards) but avoid public shaming.
- Use microlearning: short modules embedded into the workday.
- Reinforcement via posters, intranet posts, and short videos.
- Assessments, measurement & KPIs
- Knowledge: pre- and post-training quizzes; target 80–90% pass rate.
- Behavior metrics:
- Phishing click-through rate (goal: continuous reduction; e.g., <3–5%).
- Phish-reporting rate (goal: increasing; e.g., >50% of simulated phishes reported).
- MFA adoption rate (target: 100% for eligible accounts).
- Patch/compliance rates for endpoints.
- Time-to-detect and time-to-contain incidents (track over time).
- Compliance KPIs: percent of staff completing mandatory training on time.
- Business metrics: number of incidents, financial loss avoided (tracked after incidents).
- Executive reporting: quarterly dashboard with trends and remediation actions.
- Tools & tech suggestions
- Learning Management System (LMS) or training platform for tracking completions and quizzes.
- Phishing simulation platform (automated campaigns + reporting).
- Password manager (enterprise license) and SSO + MFA (enforce).
- Endpoint management (patching, MDM for mobile).
- Secure email gateway, DLP (data loss prevention) for sensitive data, cloud access security broker (CASB) if heavy cloud use.
- Ticketing/incident system with easy employee reporting channel (email + button in intranet).
- Policies & processes to pair with training
- Acceptable Use Policy, Password Policy, Remote Work & BYOD Policy, Data Classification & Handling Policy, Incident Response Policy.
- Make reporting easy and non-punitive (encourage reporting of mistakes).
- Escalation and post-incident review process (what employees should expect after reporting).
- Sample 12-month rollout calendar (company-wide)
- Month 0: Launch communications and leadership endorsement.
- Month 1: Mandatory onboarding module for new hires; baseline phishing simulation (measure starting point).
- Month 2: Phishing simulation #2 + micro-module on passwords.
- Month 3: Live workshop: phishing & social engineering for high-risk teams.
- Month 4: Quarterly all-staff micro-module: remote/device security.
- Month 5: Phishing simulation + metrics report to leadership.
- Month 6: Mid-year role-based training (devs, finance) + tabletop exercise.
- Month 7–9: Continue micro-modules monthly; targeted sessions for slow adopters.
- Month 10: Phishing simulation and remediation training.
- Month 11: Annual refresher release and manager briefing.
- Month 12: Annual report, metrics review, next-year plan.
- Sample communications (one-line templates)
- Launch email: “Security training now live — mandatory for all staff. Complete within 14 days: [LMS link].”
- Phishing feedback: “You’ve flagged an item correctly — great job. Report suspicious emails using [button/link].”
- Non-completion reminder: “You are overdue for required security training. Please complete by [date] to remain compliant.”
- Incident reporting script for employees (short)
- Stop using the device if you suspect compromise.
- Do not forward suspected phishing emails.
- Take a screenshot of the message or error.
- Report immediately to security@company or use incident button with: your name, device, time, what happened, any attachments/screenshots.
- Follow instructions from security team.
- Metrics dashboard (what to show executives)
- Training completion % (by team).
- Average quiz score (pre/post).
- Phishing click rate & reporting rate (trends).
- MFA/Password manager adoption %.
- Number of security incidents and mean time to detect/respond.
- Top remediation actions and policy exceptions.
- Budget ballpark (very rough)
- LMS/platform: varies widely — from free/open-source to enterprise SaaS (small orgs ~$3k–$10k/yr; mid-size $10k–$50k; enterprise much more).
- Phishing simulation tool: $1–10 per user per year typically.
- External instructor/workshop costs: per session variable.
- Password manager / MFA / endpoint tooling: separate licensing — budget according to user count and vendor.
- Common pitfalls to avoid
- Dry, one-time training with no reinforcement.
- Punitive responses to honest mistakes (discourages reporting).
- Not tailoring to roles — one-size-fits-all misses high-risk behaviors.
- Ignoring mobile/third-party/cloud apps.
- Focusing only on awareness and not fixing technical controls (MFA, patching, DLP).
- Quick starter checklist (actions to take this week)
- Secure leadership buy-in and announce program.
- Configure LMS and upload core modules (onboarding + phishing basics).
- Run an initial baseline phishing simulation.
- Enforce MFA and deploy enterprise password manager.
- Publish a simple “how to report” intranet page and email address.
- Schedule quarterly reporting to leadership.
- Example metrics targets (first-year goals)
- 100% onboarding completion within 14 days.
- Annual training completion 98% organization-wide.
- Reduce phishing click rate by 50% from baseline within 6 months.
- MFA enabled on 100% of eligible accounts within 3 months.
- Phish reporting rate >50% (reported vs clicked) within 6 months.
- Extra: tabletop scenario examples (short)
- Scenario A: Executive receives a plausible wire-transfer email; what steps does finance take?
- Scenario B: Remote worker’s laptop is lost — what containment and notification steps are taken?
- Scenario C: Developer commits credentials to public repo — how to detect, revoke, remediate.
If you want, I can also:
- Produce a one-page training plan customised to your company size and industry.
- Draft actual email templates, LMS quiz questions, and 6–8 simulated phishing emails (and the immediate feedback text).
- Provide a slide deck outline or a sample 60–90 minute training script.
Which of those would you like me to generate next?