Do you mean the Honor smartphone/tablet brand? Below is a concise summary of recent customer-service feedback, the common praises and complaints, and practical tips for dealing with Honor support.

Quick summary

• Overall user sentiment toward Honor’s direct customer service and repairs has been broadly negative on public review sites and user forums in 2024–2025, with many reports of slow responses, long repair turnarounds, disputed warranty decisions, and poor communication. (Trustpilot.com)
• There are also many individual cases of acceptable or good outcomes (some repairs completed, some helpful agents), but the dominant trend in reviews is frustration and slow processes. (Trustpilot.com)

Common complaints (what people report most)

• Long wait times to reach support, delayed email/chat responses, and tickets that take weeks to resolve. (Trustpilot.com)
• Warranty disputes where users say manufacturing faults were treated as accidental damage and billed for repairs. (Reddit.com)
• Confusing or limited repair options (third‑party repair centers, unclear repair quotes) and cases where included accessories or parts were not handled satisfactorily. (Reddit.com)
• Software/update problems that left devices unstable and customers struggling to get timely fixes or official guidance. (Reddit.com)

What users say goes well (less common)

• Some users report satisfactory repairs under warranty and helpful phone/chat agents in certain regions. These positive experiences exist but are less frequent than the complaints in aggregated reviews. (Reddit.com)

Practical steps to improve your outcome with Honor support

• Document everything: keep order numbers, serial/IMEI, screenshots of errors, dates/times of calls/chats, support ticket numbers and names of agents. This makes escalation easier.
• Use the official channels first (registered support portal/chat/e‑mail) so there’s an official record; follow up in writing after phone calls.
• If a repair quote or denial seems wrong, ask for the repair/inspection report in writing and the specific clause that voids warranty. Request escalation and a reference number for that escalation.
• If shipping a device, use tracked & insured shipping and photograph the package before sending.
• If you bought through a retailer/carrier, contact them too — they can sometimes accelerate returns/refunds or offer an expedited replacement.
• If a direct route stalls and the purchase was recent, consider buyer-protection routes: the retailer, your credit-card chargeback (if eligible), or a consumer-protection agency in your country. Keep timelines (dates) in mind for chargebacks and complaints.
• If you’re in the UK/EU, mention applicable consumer‑protection laws when appropriate (e.g., statutory warranties or rules about faulty goods); in the U.S., warranty/consumer protections differ by state and purchase channel. (If you want, I can list the specific steps for your country/state.)

If you want, I can:

• Draft an escalation email or chat script you can copy/paste to Honor support (including the exact wording to request escalation and documentation).
• Look up Honor’s official support contact page or the support phone/email for your country and copy the most current contact info. (Note: I can fetch that now if you want — it’s time-sensitive.)

Sources (representative public feedback):

• Honor reviews and Trustpilot summary page (many recent 1-star reviews complaining about support and warranty handling). (Trustpilot.com)
• Multiple user threads on the r/Honor subreddit detailing slow repairs, disputed warranty decisions, and update-related failures (examples from 2024–2025). (Reddit.com)

Would you like me to draft an escalation email for you now or fetch Honor’s official support contact for your country?